Hello,
My name is Brian and I am a manager myself and finding good people is very hard to come by. I wanted to take the time to let you know that it has been a very very long time since I have dealt with as kind , respectful and professional of a person as I have with Tae. There was a problem with my order and he not only called me back as he said he would yesterday morning but he amazingly called me back at the end of my business day yesterday to let me know the problem was solved and my purchase would be shipping out expeditiously. My point is this. With all he had to do yesterday he still cared enough to remember me, it is just shocking and he must be praised for this. People like Tae are very hard to find and I know in all of my years that praise and support goes a very long way for an employees self esteem and the pride they take in their work. He is a great asset to your company and I hope you understand why I would send this to you. Please find him and give him a well deserved pat on the back because I know that he did not just treat me special, he does it to every one of your customers they just dont take the time to let you know. Tell him hello from me and tell him thanks again for his kindness and great professionalism .



Thank You,



Brian

By Brian

I am very excited to say that I got the stroller yesterday! And I used it yesterday and today! I was going to send you a picture, but I can't actually figure out how to do that! So this message with have to do for now. Thank you immensely for your work on this.

You said you escalated my request for the stroller - escalate this message also. Thank you for providing me with a name and contact information so there was someone actually responsible for this at your company! That is the best anyone with a customer service job can do to make an unhappy customer a happy customer - contact and follow through. Awesome!

By Jennifer