Craig, Thank you SO much for your service! I just ordered ear pads yesterday for my cannula. I never knew they made these pads until I started searching for something to help yesterday. I was resigned to the fact that I'd be waiting a week in pain for delivery. To my astonishment, they were delivered TODAY! I put them on immediately and for the first time in a LONG time my ears are not in pain. Thanks for your super quick service. I am delighted beyond expectations and will use you in the future for my medical supplies. As soon as I finish this email, I will hop back on your site to see if you sell Roho Cushions... I am either wheel chair or scooter-bound and have been for the past year. I am no longer able to sit comfortably on these chairs and can't wait to find some relief. I've been told that a Roho cushion is the Holy Grail in this endeavor. If you all sell them, I will buy one from you if I can find someone to help me decide WHICH cushion I should purchase based on which one will meet my needs best. Thanks again and I'll be in touch! Sincerely,

By Greg

Andrea, I wish to let you know that I had a pleasant customer service experience today from Jeff. He was well on the ball and just knew exactly where to reach for my answers. He communicated to me via email several times promptly and got the "bottom-line" answer. I did not like the answer because I can not get what I need, but good informed customer service is the key. I truly believe that Jeff should be recognized for his efforts.

By Joanne B