Return & Exchange Policy
Here's how to return something ...
Terms & Policies
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. AllegroMedical.com is not responsible for manufacturer price changes, which may occur at any time without notice. Footrests or legrests are not included with wheelchairs unless specified.
Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the nature of the problem.
All defective products except (wheelchairs, scooters, and patient lifts) will be accepted by AllegroMedical.com for credit, exchange or repair, at AllegroMedical.com's discretion within 30 days from the invoice date. All defective wheelchairs, scooters, and patient lifts will be accepted by AllegroMedical.com for repair or replacement only, at AllegroMedical.com's discretion within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies.
Some non-defective products may be returned for credit or exchange. Those returns authorized by AllegroMedical.com are subject to a restocking fee of up to 30%, and must be completed within 30 days of the date of invoice. Due to manufacturers' return policies, titanium wheelchairs, custom wheelchairs and other custom equipment may be returned to AllegroMedical.com for repairs only -no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
AllegroMedical.com reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.
*UNAUTHORIZED RETURN NOTIFICATION* Customers will be charged for shipping fees associated with unauthorized returns that have to be redirected to Allegro's warehouse locations.
Certain products such as raised toilet seats, commodes, erection aids, pillows, cushions, personal care products, etc., may not be returned due to hygiene issues. Due to manufacturers' return policies, titanium wheelchairs, custom wheelchairs and other custom equipment may be returned to Allegro for repairs only - no refunds or exchanges can be made at any time.